Shipping & Returns
Making an order
You can make an order on our website in our Catalogue.
If you need any additional information about the quantity of boxes/quality of the product and other details, reach us via:
- phone number: (646) 963-4764
- e-mail address: customers@siberianheritage.us
- special request form located in the upper right corner of the screen or in the Contact Us page.
Processing
Paid order acceptance and processing may take 2 business days. As a rule, we confirm every order and its details with a phone call to a number which a client writes down in the order’s form before the payment. If we can’t reach the client by phone, we write a message to the e-mail address that’s also been mentioned in the form.
So, if you made an order but it doesn’t seem that we’ve contacted you, check your phone and email. If there are no messages from us, please, write us to customers@siberianheritage.us and also attach an automatic message about the order that you must have received from our website, and the payment receipt of the order.
Shipping
Our default shipping methods are USPS Priority Mail® and UPS® Ground.
Generally we implement three options of delivery: free standard ground shipping, and also expedited and express shipping for an additional charge.
Standard ground shipping is free of charge and takes up to 2 weeks in total. This type of shipping is calculated automatically in cart.
Expedited shipping takes 4-5 business days and the price for reclaimed wood wall panelling is 20$ per box. This type of shipping isn’t calculated automatically in cart, so if you’re interested in expedited shipping, please, write about that in notes in a check-out window or contact us.
| Expedited shipping | |
| The product | The shipping price |
| Reclaimed wood wall panelling | 20$ per box |
| Floating wood shelf | 5$ per item |
| Farmhouse picture frame | 5$ per item |
And also we provide express shipping for an additional charge. It takes 2-3 business days, max. The rate for our expedited shipping is 56$ per first wood wall panelling box, and then +15$ for every box. For example, if you’ve purchased 2 boxes, our expedited shipping cost is 56$ (for the first box) + 15$ (for the second box) = 65$ in total. If you’ve bought 5 boxes, it works this way: 56$ (for the first box) + 15$*4 (60$ for the second, third, fourth and fifth boxes) = 116$ in total. The express shipping price of less massive items like floating shelves or picture frames is also 5$ per 1 item.
| Express shipping | |
| The product | The shipping price |
| Reclaimed wood wall panelling | 56$ for the first box + 15$ for every next box |
| Floating wood shelf | 5$ per item |
| Farmhouse picture frame | 5$ per item |
If you’re interested in an express option of shipping, please, write about that in notes in a check-out window or contact us.
We deliver to any state in the USA except for Hawaii and Alaska.
For getting a discount for your wholesale project, please, also contact us at (646) 963-4764 or at customers@siberianheritage.us.
Tracking
We send tracking numbers of your delivery and the link website where you can track your shipment after a few days of processing the order.
Returns
You can return an order without visual defects within 10 days after the shipment for free.
If your order arrives with excessive damage to the packaging, please, refuse the delivery. If you notice defects after unpacking, please, take photographs of the damage. Be sure to contact us within 24 hours of delivery so we can work out return or replace details with you.
Reach us at +1 929 360 2945 or at customers@siberianheritage.us.
