Returns and Order Cancelations

In the event that you are not satisfied with the Siberian Heritage product or you desire to cancel an order placed with Siberian Heritage, the following specific rules apply in determining product return and/or order cancelation options:

1) If, at the time of shipment, a product is materially different from that described on a signed proposal or applicable specification sheet referenced thereby and Siberian Heritage is notified of the problem within 14 days of product shipment, Siberian Heritage will, at its option:

  • replace the product that does not conform to the specification sheet or proposal term or
  • refund the purchase price of the product that does not conform to the specification sheet or proposal term. The funds will be returned to the Buyer within 5 days after the goods are shipped to the Seller’s warehouse.

The cost of return and reshipment shall be paid by the Seller

2) If a product is not materially different from that described on a signed proposal or specification sheet referenced thereby and Siberian Heritage is notified of the customer’s desire to return the product within 10 days of product shipment, or Siberian Heritage is notified of customer’s desire to cancel all or a portion of an order that has not yet shipped, handling depends on whether the product is a custom or standard product.

  • Custom products: cannot be returned or canceled; in determining product return/order cancelation options, any product that is cut to specific dimensions to satisfy the requirements of an order is to be considered a custom product even if the product would otherwise qualify as a standard product.
  • Standard products: can be returned or canceled, in the case of a product return, customer is responsible for returning the product, in good condition, to Siberian Heritage.

The funds will be returned to the Buyer within 5 days after the goods are shipped to the Seller’s warehouse.

The cost of reshipment shall be paid by the Buyer

Siberian Heritage accepts no liability or responsibility for rejected and/or defective products other than the above-mentioned replacement of product or refund of purchase price.

3) Products cannot be returned more than 14 days after shipment.

4) Products that have been processed or altered in any way cannot be returned.

5) Products to be returned or canceled must be returned or canceled through the proper channels. Product returns/order cancelations must be handled by (and any credits/refunds issued to) the customer to whom Siberian Heritage sold the product. Siberian Heritage has no contractual relationship with or obligation to parties other than those with whom it has entered into a direct agreement by means of a signed proposal.